Shipping Policy

At Hzirnomcc™, we strive to provide a smooth and efficient delivery experience, starting from the moment you place your order. Our Shipping Policy outlines the steps we take to ensure your products arrive safely and promptly.

Our Shipping Process

To provide the best home products with speed and sustainability, many of our items are shipped directly from trusted suppliers and regional centers. This approach allows us to:

  • Deliver high-quality home products at fair prices

  • Minimize packaging waste and support eco-friendly practices

  • Provide faster shipping with less environmental impact

We appreciate your support as we work toward a smarter, greener delivery process.

1. Order Processing & Shipping Fees

Processing Time:

  • Please allow 2–5 business days for order review, quality checks, and packaging before shipment.

  • During high-demand periods (holidays or promotions), processing may take up to 6 business days.

Shipping Fee:

  • A flat $6.99 shipping fee applies to all orders, regardless of location.

2. Estimated Delivery Time

Delivery times depend on your location and the fulfillment center used. Please note these are estimates:

  • United States: 8–14 business days

  • Canada / United Kingdom / Australia: 10–16 business days

  • Other International Locations: 14–21 business days

While we aim for quick delivery, peak seasons or customs processing may slightly affect timing.

3. Tracking Your Order

Once your order is shipped, you'll receive an email with tracking details.
Important:

  • Tracking updates may take 1–3 business days to become active.

  • A delayed tracking update doesn’t mean your order is lost — it's still on its way!

4. International Shipments & Customs

For international orders, shipments are sent DDU (Delivered Duty Unpaid).
This means:

  • Customs duties, import taxes, or other fees are the customer's responsibility.

  • Hzirnomcc™ is not responsible for delays caused by customs.

  • Fees are typically low for small home and lifestyle items, but vary by country.

5. Order Changes or Cancellations

Once an order is processed, changes or cancellations cannot be made.
If you need to update shipping details or cancel an order, contact us at:
📧 service@xenovae.com

  • Requests must be sent within 12 hours of purchase.

6. Lost or Damaged Packages

We are committed to ensuring your satisfaction.

Damaged Items:

  • If your item is damaged upon arrival, please send us a photo within 72 hours of delivery.

  • We will send a replacement at no extra cost.

Lost Packages:

  • If the carrier confirms that your order is lost, we will send a replacement free of charge.