Returns & Refunds

At Hzirnomcc™, we want you to be completely satisfied with your purchase. If you’re not, our policy ensures a simple process for returns, exchanges, and refunds.

1. Return Eligibility

You have 30 days from receiving your order to return items. For a successful return:

  • The item must be unused and in original condition

  • Packaging and tags (if applicable) should be intact

  • Proof of purchase (receipt or order confirmation) is required

Items not meeting these criteria may not be accepted.

2. How to Return an Item

To initiate a return, please contact us at:
📧 Email: service@xenovae.com

Once approved, we will send you a return shipping label and instructions on where to send the item.
Important: Returns without prior approval cannot be processed.

3. Damaged or Incorrect Items

Please inspect your items upon arrival. If anything is damaged, defective, or incorrect, contact us right away. We will resolve the issue by providing a replacement or a refund.

4. Non-Returnable Items

Certain items cannot be returned, such as:

  • Perishable goods (e.g., food or beverages)

  • Customized or personalized products

  • Gift cards

  • Sale or promotional items

If you're unsure whether your item is eligible for return, please contact us before proceeding.

5. Exchanges

To exchange an item:

  1. Follow the return steps above for the original item

  2. Place a new order for the replacement item

This ensures the quickest processing of your exchange.

6. International Orders – EU Customers

For EU orders, you have 14 days from delivery to cancel or return your order, with the following conditions:

  • The item must be unused and in original condition

  • Packaging and proof of purchase must be included

  • This policy complements our standard 30-day return window.

7. Refund Process

Once we receive and inspect the returned item, we’ll notify you about your refund status.
Refunds are issued to the original payment method, and processing can take up to 10 business days. Additional time may be required by your bank or card provider.
If more than 15 business days pass without a refund, contact us at:
📧 Email: service@xenovae.com

8. Return Address

To return an item, you must first receive a return shipping label from us.

Return Address:
Hzirnomcc™
1114 Palmetto Ave
Melbourne, FL 32901
United States